Customer Service Rep H
About The Position
National Metalwares is seeking a Customer Service Representative to provide professional, high-level service to customers and build strong relationships in a fast-paced environment. The role handles customer inquiries, quotes, orders, order tracking, and updates, while coordinating with internal teams to resolve customer concerns. It reports to the Plant Manager and requires onsite work for a 40-hour workweek. This is a temporary position with no guarantee of employment beyond November 18, 2026. The assignment may end on or before that date based on business conditions, operational needs, and the outcome of a potential sale of the business; any extension depends on business needs and company approval.
Requirements
- High school diploma.
- Two to seven years of experience in a customer service position; manufacturing experience is preferred.
- Previous experience in customer service, call center operations, or order management.
- Extensive experience with high-volume order entry and order processing.
- Experience using SAP or comparable ERP software; SAP is strongly preferred.
- Proficiency in Microsoft Excel and Microsoft Office.
- Strong verbal and written communication and interpersonal skills.
- Strong problem-solving and organizational skills.
- Strong attention to detail and ability to multitask, prioritize deadlines, manage multiple projects, and maintain accuracy.
- Ability to work onsite for a 40-hour workweek.
Nice To Haves
- Customer service experience in manufacturing, steel, metals, or industrial distribution.
- Bilingual English/Spanish communication skills.
- Experience coordinating orders with production, warehouse, and shipping departments.
Responsibilities
- Correspond with customers by telephone, email, fax, and other channels; respond professionally to incoming calls, emails, and order inquiries.
- Respond to inquiries, provide quotes, place and process orders, and provide order updates in accordance with standard operating procedures.
- Accurately enter, update, and track customer orders using SAP or the company’s order-entry systems.
- Provide customers with product information, order status, availability, and delivery updates.
- Track orders through delivery and update customers and manufacturing or shipping teams as needed.
- Coordinate with Sales, Operations, Engineering, Production, Shipping, and other internal departments to resolve order-related concerns and customer problems.
- Review purchase orders for accuracy, pricing, quantities, and delivery requirements.
- Maintain accurate customer records, order data, and documentation.
- Use Microsoft Excel to organize information, maintain reports, and track orders.
- Address customer concerns and escalate issues when appropriate.
- Maintain proficient knowledge of company products and services.
- Perform additional administrative and customer service duties as assigned.
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What This Job Offers
Education Level
High school or GED
