Customer Service Representative

Meridian Adhesives Group•Billerica, MA

9d•Onsite

About The Position

At Epoxy Technology, we bond with our customers. The Customer Service Representative will be responsible for building mutually beneficial long-term relationships with our distributors and customers. They will manage orders from PO placement through invoicing to ensure the customer receives their order accurately, on-time, and in full. The ideal candidate will be a skilled problem-solver. They will also be collaborative, enthusiastic, knowledgeable, and organized.

Requirements

Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail with a proven ability to meet deadlines.
Excellent listening skills
Strong Team Player
Strong analytical and problem-solving skills.
Proficiency in Microsoft Office – Word, Excel, Power Point, Outlook, and others
Accountability Mindset
High School Diploma or equivalent
3-5 years of experience in a Customer Service Environment

Responsibilities

Timely and accurate order entry, ensuring detailed attention to customer requirements in a high-volume fast paced environment.
Successfully manage incoming e-mails in personal and group mailboxes.
Responding with requested information or obtaining necessary information from appropriate internal contacts.
Collaborate internally and externally to meet and exceed customer expectations.
Communicate consistently and clearly, in fluent English, with global customer base.
Pro-actively seek continuous improvement opportunities.
Create tracking for and follow up on reported service issues.
Escalate concerns as needed.
Create new customer accounts in ERP system when required.
Performs other related duties as assigned.