Customer Service Representative
About The Position
We’re seeking a Customer Service Rep to join our team who is passionate about solving problems, loves wowing our existing distributor partners who represent Torani and enjoys building relationships with new ones. Our customers are excited to talk to you and think of you as part of their team. You are part detective and part hero, and you love the fact that no two days are the same. Using your research skills and outstanding follow-up, you get the right answer when working with a wide variety of team members from Marketing to Distribution. At Torani, we flavor more than just drinks – we flavor lives. We’re a Certified B Corporation committed to shared success, and that means everyone here plays a meaningful role. You’ll be empowered to grow, try new things, and help others thrive.
Requirements
- Minimum of 3 years of experience in Customer Service
- Skilled with an order management system (Oracle, SAP or equivalent)
- Proficiency in Microsoft Office
Nice To Haves
- Experience in Consumer-Packaged Goods (CPG) and/or Business-to-Business (B2B) environments
Responsibilities
- Completing order allocation and tracking
- Attending customer meetings
- Generating informative reporting
- Managing incoming orders
- Answering inquiries
- Supporting Team Member requests
- Writing reports, assessments, and describing customer problems
- Helping others grow by sharing knowledge freely
- Taking ownership of work and showing up with integrity and a collaborative spirit
- Finding alternative paths when timing seems to be heading off track
- Pitching-in when there is a spare moment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
