Customer Service Representative

MITER Brands • Nokomis, FL

19d • $18 - $22 • Onsite

About The Position

The Customer Service Representative plays a key role in delivering a positive customer experience by resolving warranty inquiries, coordinating service solutions, and ensuring clear, timely communication from first contact through resolution. This role supports builders, contractors, and homeowners while partnering closely with internal teams to ensure quality outcomes.

Requirements

• Ability to communicate clearly, professionally, and empathetically with customers via phone and email
• Ability to assess customer concerns, determine appropriate next steps, and drive resolution
• Strong attention to detail when managing requests, documentation, and follow‑ups
• Ability to manage multiple requests while meeting deadlines in a fast‑paced environment
• Ability to work effectively with cross‑functional teams to resolve customer issues
• Ability to handle sensitive situations, payments, and customer data responsibly
• High school diploma or equivalent required

Nice To Haves

• 2-3 years’ previous experience in customer service preferred
• Customer service experience in manufacturing, building materials, or construction‑related environments is a plus
• Experience in windows, millwork, or warranty processes is helpful but not required

Responsibilities

• Resolve warranty inquiries
• Coordinate service solutions
• Ensure clear, timely communication from first contact through resolution
• Support builders, contractors, and homeowners
• Partner with internal teams to ensure quality outcomes
• Track warranty claims, service requests, and payments
• Schedule field service technicians
• Communicate service timelines and expectations to customers

Benefits

• Competitive hourly pay
• Stable weekday schedule
• Opportunity to work with trusted, nationally recognized brands
• Supportive, team‑oriented environment
• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic
• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance
• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED