Customer Service Rep(09430 - 8225 Steilacoom Blvd.

Domino's Franchise•Lakewood, WA

About The Position

This hourly store team member position pays $17.13 per hour, plus tips. Paid sick leave is provided in accordance with Washington State law. Qualifying full-time employees are offered employer-sponsored medical benefits, and team members receive employee discounts. On-the-job orientation and training are provided. The role involves operating store equipment, stocking and preparing ingredients and products, taking and processing telephone orders, and completing inventory and related paperwork. Team members also clean equipment and the facility approximately daily. The position requires customer and co-worker communication, accurate order entry and cash handling, and the ability to perform repetitive tasks under quality standards. The work is primarily performed standing in a store, with some paperwork completed while seated at an office desk or table. Conditions can include temperature changes, coolers, hot work surfaces and ovens, food odors, dust, cramped spaces, sharp edges, and moving mechanical parts. Physical activities include frequent reaching and hand use, bending, occasional crouching, and handling supplies weighing up to 50 pounds. The description also includes separate additional duties and requirements for team members in driver or store management positions.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the physical demands described, including standing for most tasks and handling bulk deliveries weighing up to 50 pounds.
For team members in driver positions: valid driver’s license with a safe driving record meeting company standards.
For team members in driver positions: access to an insured vehicle that can be used for delivery.
For team members in driver positions: navigational skills to read a map and locate addresses within the designated delivery area.
For team members in driver positions: ability to navigate adverse terrain, including multi-story buildings, private homes, and other delivery sites, while carrying products.

Responsibilities

Operate store equipment.
Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
Prepare products.
Receive and process telephone orders.
Take and process customer orders in person and over the phone.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.
For team members in driver positions: deliver products by car to customers’ doors and deliver flyers and door hangers.
For team members in driver positions: navigate delivery areas and carry products to customer locations.