Customer Service Representative
Child Guidance Resource•Haverford Township, PA
•Hybrid
About The Position
The Operations Administrator (Customer Service Representative) is an entry level full time position working 40 hours weekly including days and evenings. The position is responsible for the oversight and coordination of Health Information and Administrative functions throughout Child Guidance Resource Centers (CGRC). The Operations Administrator interfaces with employees, management, and clients. This position travels between the Havertown and SouthWest Philadelphia office locations.
Requirements
- Entry level
- Full time
- 40 hours weekly
- Must be able to travel between Havertown and SouthWest Philadelphia office locations.
Responsibilities
- Process Internal and External Release of Information (ROI) requests.
- Enter External Referrals into EMR Referral Module.
- Complete Discharge process for paper client records.
- Mail/email clinical discharge summary forms / risk of closure letters, closure letters, engagement letters to client/legal guardian.
- Upload authorization and discharge documentation to managed care organizations (MCO) portals.
- Reception activities including answering incoming & making appointment reminder calls, checking clients in/out for appointments, scheduling appointments, verifying client insurance coverage, maintaining conference room schedules, mail distribution.
- Complete and disseminate reports (ROI's/Access Standards/Productivity/Etc.).
- Maintain tracking spreadsheets specific to job functions.
Benefits
- Generous time off
- Discounts and offers through our Tickets at Work Program
- Eligible employer for the Public Service Loan Forgiveness Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
