Customer Service Representative (Travel Enthusiast) - On-Site
About The Position
The Customer Service Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. Concentrix is a forward-thinking global organization that nurtures a true people-first, inclusive culture, and a genuine sense of belonging. As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.
Requirements
- High school degree or equivalent (required)
- Proficiency in a multi-system environment
- Basic internet and web-based application skills
- Typing 35 wpm as verified by a formal test
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Must reside in the United States and have a valid U.S. address for residence.
Nice To Haves
- Travel savvy: passion / experience with travel
- Sales/service experience in retail, sales, service or other "helping" business (preferred)
- At least 1 year of travel experience (preferred)
- Travel Agent Certification (preferred)
- Global Distribution Experience for Service Agents (preferred)
Responsibilities
- Receive incoming calls, chats, and emails, from customers interested in purchasing/researching travel by following standard scripts and procedures.
- Greet and converse with customers in a courteous, friendly, and professional manner.
- Make recommendations based on the customer needs and preferences.
- Determine customer reservation needs and preferences by utilizing established question and answer techniques.
- Research travel rates, destinations, options, accommodations, and packages for customers.
- Process travel transactions by entering accurate and complete reservation information into the relevant systems.
- Read legal scripts verbatim while maintaining sales and quality standards.
- Professionally and accurately support customer requests for itinerary changes or cancellations.
- Correctly answer general travel and site related questions from customers.
- Deliver expert customer experiences…with a smile.
Benefits
- medical, dental, and vision insurance
- comprehensive employee assistance program (EAP)
- 401(k) retirement plan
- paid time off and holidays
- paid training days
- Paid training and performance-based incentives.
- Lucrative employee referral bonus opportunities and shift differentials
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- 401K with company match
- paid PTO and holidays
- medical, dental, and vision insurance
- a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- A modern, state-of-the-art office setting with advanced technologies and a great team
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
