Customer Service Representative

Bank-A-Count • Town of Rudolph, WI

19d • $17 - $19 • Onsite

About The Position

This role provides high-quality customer service by responding to inquiries, requests, and concerns while accurately processing customer data to ensure timely and efficient production of orders. The position requires excellent communication, problem-solving, and technical skills, with the ability to adapt to changing demands in a fast-paced environment. In addition to handling customer service interactions, this individual will support product setup using a simple graphics program and collaborate closely with internal departments to ensure customer satisfaction.

Requirements

• Minimum of 3 years’ experience in a fast-paced customer service environment.
• Strong phone presence with excellent verbal and written communication skills.
• Proficiency in Microsoft Excel and general computer applications.
• Ability to learn and use Publisher (or similar graphics programs) for customer product setup.
• Demonstrated active listening and reframing ability to understand customer needs.
• Strong problem-solving skills with analytical and logical thinking.
• Ability to work with math, measuring, and layout tasks in product preparation.
• Patience, professionalism, and adaptability when handling changing demands or challenging situations.
• Effective time management, organization, and multitasking skills.
• Reliability, punctuality, and a strong work ethic.
• Commitment to teamwork and collaboration.
• High school diploma or equivalent required.
• Minimum of 3 years’ customer service experience in a fast-paced environment.
• Experience with data entry, order processing, and cross-department communication.

Nice To Haves

• Further education or training preferred.

Responsibilities

• Answer inbound phone calls and emails from existing or prospective clients with professionalism and courtesy.
• Respond to inquiries, conduct research, and resolve problems, errors, or complaints in a timely and effective manner.
• Perform accurate data entry of customer orders; ensure quality and efficiency throughout the order process.
• Utilize Excel and other tools for tracking, processing, and reporting as needed.
• Assist customers with custom setup printing products using programs similar to Publisher.
• Apply math, measuring, and layout skills when assisting with product requirements and order setup.
• Provide proactive follow-up with customers regarding orders, updates, and issue resolution.
• Build and maintain strong business relationships with customers by demonstrating active listening, patience, and solution-focused communication.
• Cross-sell and recommend complementary products and services when appropriate.
• Collaborate with production and customer account departments to resolve order issues or escalate concerns as necessary.
• Demonstrate flexibility in assignments and adaptability to changes in customer needs and business processes.
• Manage time effectively to meet deadlines while balancing multiple priorities.
• Support team objectives and contribute positively to company culture and values.
• Perform other related duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED