Customer Service Representative - Marine & Protective Yacht
AkzoNobel•Edmonton, AB
•CA$55,000 - CA$60,000•Onsite
About The Position
Join AkzoNobel’s MPY (Marine, Protective & Yacht Coatings) team in Edmonton, Alberta as a Customer Service Representative! In this key role, you will support both internal and external customers and play at the heart of our order fulfillment process, helping us deliver innovative coating solutions to our valued clients.
Requirements
- 3–5 years in customer service or sales support, preferably in a B2B or manufacturing environment.
- High School Diploma or equivalent.
- Excellent written and verbal communication skills, with strong attention to detail and professionalism.
- Proficient with Microsoft Office (Excel, Word).
- Proven ability to multi-task and manage changing priorities.
- Friendly, proactive, and skilled at building positive relationships with customers and colleagues.
Nice To Haves
- Experience with AI is an asset.
- SAP experience is a strong asset.
Responsibilities
- Accurately process customer orders, send confirmations, communicate delays, and collaborate with manufacturing, purchasing, logistics, and sales teams.
- Investigate and resolve customer complaints, claims, and questions efficiently and professionally.
- Handle inquiries from internal and external customers via phone, email, or in person.
- Maintain customer records, update pricing, track short payments, generate reports, and forward sales leads.
- Assist with Request for Proposal (RFP) and quote responses and convert inbound prospect calls into sales opportunities.
Benefits
- Drug, medical, dental and life insurance coverage
- Paramedical services (including massage therapy)
- Access to telemedicine and Employee Assistance Program (EAP)
- Physical fitness reimbursement
- Pension Plan: after 6 month waiting period.
- 3 Weeks of vacation
- 5 personal/sick days
- 3 company determined days off (Floater days)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
