Customer Service Rep - Customer Care Center

United Rentals•Charlotte, NC

21d

About The Position

Great company. Great people. Great opportunities. If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As a Customer Service Representative at United Rentals, you will provide service and support to internal and external customers. This is a pivotal role as you will be the first point of contact for many customers. Therefore, professionalism is key in this high volume and fast paced environment. What you'll do: Answer and appropriately direct inbound customer service calls and emails regarding rental termination requests, equipment service requests, rental requests, billing inquiries, escalations, etc. Log all call details into our ERP system, Rentalman Escalate after hours emergency service and rental requests Adhere to processes and call guidelines as applicable to the call type Other duties assigned as needed

Requirements

High School diploma or equivalent
1-2 years Customer Service Experience
Strong verbal skills and ability to speak clearly and articulate
Data entry skills-40 wpm
Proficiency in Microsoft applications
Able to deal with a high volume of tasks, stressful, and sometimes unfamiliar situations
Excellent time management and efficiency skills
Excellent organizational skills with heavy attention to detail
Able to deal with conflict and respond professionally

Responsibilities

Answer and appropriately direct inbound customer service calls and emails regarding rental termination requests, equipment service requests, rental requests, billing inquiries, escalations, etc.
Log all call details into our ERP system, Rentalman
Escalate after hours emergency service and rental requests
Adhere to processes and call guidelines as applicable to the call type
Other duties assigned as needed