COLLISION CENTER CUSTOMER SERVICE REP

Car Pros Automotive Group•Glendale, CA

3h•$20 - $25•Onsite

About The Position

BMW of DTLA is seeking a motivated and customer-focused Junior Collision Advisor to join their team. This role offers an excellent opportunity to learn the collision repair business under experienced leadership and build a long-term career with Car Pros Automotive Group. The Junior Collision Advisor will work closely with the Collision Center Manager to learn customer service, estimating, and sales, while facilitating a seamless transition from the Service Drive to the Collision Center.

Requirements

Strong communication and customer service skills
Positive attitude and willingness to learn
Detail-oriented and organized
Ability to work in a fast-paced environment
Basic computer skills and willingness to learn estimating software
Passion for the automotive industry and collision repair

Nice To Haves

Automotive experience is a plus, but not required

Responsibilities

Perform initial vehicle inspections and document visible damage.
Take high-quality photos for repair documentation and insurance purposes.
Identify and document pre-existing, non-accident-related vehicle conditions.
Learn to use industry-standard software such as CCC ONE.
Assist with preparing repair estimates.
Help itemize parts, labor, and paint materials needed for repairs.
Support the repair planning and blueprinting process.
Provide customers with updates regarding repair progress.
Communicate estimated timelines for parts arrival and vehicle completion.
Answer basic questions regarding the insurance claims process.
Deliver a professional and customer-focused experience throughout the repair process.
Help verify repairs are completed to customer expectations.
Assist in ensuring repairs meet Original Manufacturer standards and quality requirements.