Customer Service Representative (Mon-Fri!!)

TEKsystems • Phoenix, AZ

1d • Hybrid

About The Position

We are seeking a Customer Service Representative to support customers through phone, email, and chat in a fast-paced, metrics-driven contact center environment. This role is ideal for someone who enjoys problem-solving, providing empathetic support, and working with cutting-edge technology products. You will support customers ranging from field professionals to legal teams, answering questions, resolving issues, and ensuring a high-quality customer experience.

Requirements

• High school diploma or equivalent
• 1–2 years of customer service or customer support experience
• Experience supporting customers via phone, email, and chat
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable working in a performance-measured environment
• Proficient in Microsoft Office
• Familiarity with CRM and call center software
• Ability to complete tasks quickly, accurately, and independently

Nice To Haves

• College degree preferred
• Bachelor’s degree
• 2+ years of multi-channel customer support experience in a fast-paced environment
• Experience with CRM platforms such as Salesforce, MS Dynamics, or contact center tools (e.g., InContact)

Responsibilities

• Support customers through phone, email, and chat
• Answer questions
• Resolve issues
• Ensure a high-quality customer experience
• Speak with law enforcement professionals and legal teams
• Maintain professionalism at all times

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees