Global Returns Customer Service Rep (Mon-Fri!!)
TEKsystems•Glendale, AZ
•Onsite
About The Position
The Global Support Team Representative will be responsible for answering incoming tickets via email regarding the status of equipment returns. This role involves creating RMA's, return shipping labels, and closing cases for all global customers, specifically those in India and Brazil.
Requirements
- Excellent written communication skills
- Strong Customer Service Skills
- Experience navigating multiple systems at a time
Nice To Haves
- Experience Creating RMA's and creating shipping and return labels
Responsibilities
- Answering incoming tickets via email regarding the status of equipment return.
- Creating RMA's.
- Creating return shipping labels.
- Closing cases for all global customers (India and Brazil).
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
