Customer Service Representative- Parts Returns

Alamo Group Inc.•Selma, AL

About The Position

Alamo Group Ag Americas, LLC. is currently recruiting for an experienced Customer Service Representative-Parts Returns to join the Alamo Group Ag Americas Team in Selma, Alabama. Alamo Group Ag Americas, Inc., a member of the Alamo Group family of companies, is the leading North American manufacturer of rotary cutters, finishing mowers, landscape tools, and tractor-mounted implements used in the agricultural market. Located in Selma, Alabama for over 70 years, Alamo Group Ag Americas' products have earned an enviable reputation for their ruggedness and durability in the most challenging work environments. Bush Hog, RhinoAG, and Dixie Chopper are among the most recognized and successful brands in the Agricultural and outdoor Power Equipment Market. Alamo Group Inc. is home to some of the most recognized and successful brands in vegetation management, outdoor power equipment, and agriculture industries. Under direct supervision, Customer Service Representative - Parts Returns is responsible for supporting dealers representing Bush Hog and RhinoAg by managing parts return processes, assisting with parts availability, researching order information, and responding to customer inquiries. This role plays a critical part in supporting both customer satisfaction and operational efficiency. Responsibilities include receiving and processing parts returns, issuing and tracking RMAs, ensuring compliance with company return policies, and maintaining accurate documentation. The position works closely with Customer Service, Warehouse, Sales, and other internal departments to ensure timely return processing, accurate order handling, and resolution of return-related issues. The individual in this role will be based at the Selfield location and may occasionally support operations at the main downtown campus. Strong attention to detail, organization, and communication skills are essential to provide accurate, timely, and dependable service to both internal and external customers.

Requirements

Strong verbal and written communication skills, with the ability to interact professionally with customers, dealers, and internal teams.
Proficient in data entry, system navigation, and basic data analysis with a high level of accuracy.
Ability to read and interpret safety rules, operating instructions, and procedure manuals.
Demonstrated problem-solving skills with the ability to use sound judgment and make informed decisions.
Strong organizational skills with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines.
Ability to work effectively under pressure, especially during peak business periods.
Willingness to work overtime as needed to support business demands.
High school diploma or GED required.
1–2 years of customer service, parts, returns, receiving, or related experience preferred.

Nice To Haves

Experience in order entry, returns processing, inventory control, or parts coordination is a plus.
Receiving and handling of parts, including inspection and verification of returned goods, preferred.
Basic knowledge of agricultural equipment or outdoor power equipment preferred.
Experience with ERP systems and Microsoft Office applications preferred

Responsibilities

Promote and support a strong safety culture by following all safety policies and encouraging safe work practices.
Provide prompt, professional, and courteous customer service via phone, email, and in person.
Accurately process customer return orders (RMAs) in compliance with company policies, procedures, and programs.
Receive, review, and process returned parts, ensuring proper documentation and disposition.
Perform order entry functions with a high level of accuracy and timeliness.
Research and resolve customer inquiries by coordinating with internal departments to ensure complete and accurate information.
Process returns through the company website and maintain accurate return records.
Provide customers with current pricing, product availability, and lead-time information as requested.
Monitor and track shipments using UPS, motor freight, and other systems to ensure timely delivery and follow-up on issues.
Initiate and coordinate product returns, exchanges, and order corrections as needed.
Utilize product and parts knowledge to support customers and make appropriate recommendations.
Support parts planning activities by assisting with ordering, tracking, and availability of parts.
Maintain effective communication with internal teams and suppliers to support timely processing and issue resolution.
Promote and support company programs, seasonal promotions, and sales initiatives when applicable.
Identify opportunities for process improvement and contribute to departmental efficiency and accuracy.
Perform other duties as assigned by the Supervisor.