Customer Service Representative
Sila Services•Niles, OH
•Onsite
About The Position
A to Z - Customer Service is currently seeking skilled Customer Service Representatives to join their tight-knit family. As a CSR on the team, you'll have the opportunity to showcase your expertise, tackle exciting projects, and make a real difference in the lives of customers. From servicing systems to diagnosing and fixing issues and everything in between, you'll be at the forefront of delivering top-notch HVAC services that customers can rely on. If you have home services experience and know your way around ServiceTitan, we'd love to meet you!
Requirements
- Previous experience as a Customer Service Representative in a residential HVAC, plumbing, electrical, or home services company
- Working knowledge of residential HVAC, plumbing, and electrical terminology
- Experience using ServiceTitan for scheduling, call booking, and customer management
- Excellent verbal and written communication skills
- Strong customer service and problem-solving abilities
- Ability to multitask and stay organized in a fast-paced environment
- Ability to remain calm, professional, and empathetic while handling customer concerns
- Positive attitude and team-first mentality
- Strong sense of accountability and ownership
- Dependable attendance and punctuality
- Sales-minded approach with the ability to identify opportunities for memberships, maintenance agreements, and additional services
Responsibilities
- Answer inbound customer calls for residential HVAC, plumbing, and electrical services
- Schedule service appointments using ServiceTitan
- Provide exceptional customer service while resolving customer questions and concerns
- Communicate clearly and professionally with customers, technicians, and office staff
- Maintain accurate customer records and detailed job notes
- Prioritize emergency calls and schedule technicians efficiently
- Promote maintenance memberships and additional services when appropriate
- Support the team by helping create an outstanding customer experience from the first call to the completed job
Benefits
- $15-$17 per hour based on experience
- Full-time, year-round position
- Medical, dental, and vision benefits
- Paid Time Off and paid holidays
- 401(k) with company match
- Ongoing training and career growth opportunities
- Supportive team environment with opportunities to advance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
