Customer Service Representative- Le Roy, NY
Hubbell Incorporated•Village of LeRoy, NY
•Onsite
About The Position
Our Customer Service Representative provides customer service, product inquiry responses, and sales order entry to assigned domestic and international OEM and Utility customers; performs all freight logistics and contract administration.
Requirements
- Associate degree or equivalent required
- 2+ years of customer service experience
- Proficiency in Microsoft Office, including Word, Excel, and Outlook
Nice To Haves
- BA/BS in Business, Communications, or Marketing prefer
- Experience with SAP is highly desirable
- Experience with PowerPoint is a plus
- Experience with Power BI is a plus
- Experience with Salesforce is a plus
Responsibilities
- Processes customer purchase orders using company SAP system.
- Using office technology such as, but not limited to; Microsoft Office, Outlook, Teams, telephone, etc.
- Responsible for freight logistic services. These responsibilities include obtaining freight rates for specific situations, direct interaction with Shipping Clerk on prepared outgoing shipments, contacting carriers, processing shipments, tracking shipments & maintaining any needed compliance documentation following shipment.
- Distributes sales order acknowledgements to OEM and Utility customers.
- Answers basic customer inquiries via email and / or phone that will include but are not limited to items such as issuing RMA numbers in SAP, providing technical drawings and basic quotations for specified PCORE catalog numbers.
- Organizes and files customer sales orders acknowledgements, invoices, bushing repair files and specific customer/company correspondence.
- Completes new customer request forms which include retrieval of credit applications, company references, financial reports, etc.
- Reviews A/R report and works with A/R Dept. to collect payment from customers when needed. Issues credits and debits in SAP as needed.
- Completes reports for Marketing dept. as needed which are assigned by SR. Product Manager.
- Maintains internal customer account profiles.
- Provides back-up support for Customer Service Representatives.
- Ability to work overtime as needed on a sporadic basis.
- All other assigned tasks
Benefits
- A comprehensive benefits package designed to enhance your health, well-being, and financial security.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
