CB Customer Service Representative - Decatur, AL

SouthState Bank•Billings, MT

3d•Onsite

About The Position

The Corporate Billing Customer Service Representative is responsible for contacting customers to obtain payment statuses on past-due invoices, research past due invoices if needed, document obtained statuses in the cbCentral system, provide customers requested copies of invoice documents to support past due statuses, enter customer reported disputes and requests for account adjustments into the cbCentral system, work and resolve cbCentral assigned tasks , solicit customer enrollment for e-mail statements and answer and resolve in-bound calls placed to the Corporate Billing Customer Service Queue.

Requirements

High school graduate or equivalent is required
Excellent verbal and written communication skills are required as well as excellent customer relations skills
Must be able to function effectively as part of a team and must possess the ability to deal effectively and tactfully with employees, management and external customers
General computer skills including e-mail usage
Must effectively manage workflow and assignments-appropriately prioritizing work.
Attention to detail and accuracy is required.

Nice To Haves

proficiency in Microsoft Office Suite preferred

Responsibilities

Make an average of 65 calls a day
Articulate and Demonstrate Excellent Customer Service
Work buyout schedules if assigned
Perform research on past-due invoices
Work email and statement exceptions if assigned
Work return mail if assigned
Document status updates in cbCentral in a clear and concise manner
Provide excellent customer service by answering inbound and outbound customer service requests in a timely and professional manner
Solicit customer enrollment for e-mail statements
Work and resolve assigned tasks in cbCentral in a timely and accurate manner
Escalate payment status issues to Collections Management
Train new collectors on collection policies/procedures and system use
May assist with dispute resolution process