CB Loss Prevention and Recovery Collector - Decatur, AL

SouthState Bank • Billings, MT

1d • Onsite

About The Position

The Loss Prevention & Recovery Collector is responsible for contacting charged-off accounts to attempt recovery, place accounts with the external collections vendor, send collection letters if needed, contact potential charge-off accounts to obtain collection in order to prevent charge-off, work and resolve assigned client disputes, prepare various charge-off and recovery management reports, answer and resolve in-bound calls placed to the Corporate Billing Customer Service Queue, if time permits performs the duties of a Collector.

Requirements

• High school graduate or equivalent is required
• Excellent verbal and written communication skills are required as well as excellent customer relations skills
• Must have 2 years or more collection experience
• Must be able to function effectively as part of a team and must possess the ability to deal effectively and tactfully with employees, management and external customers
• General computer skills including e-mail usage
• Must effectively manage workflow and assignments-appropriately prioritizing work.
• Attention to detail and accuracy is required.

Nice To Haves

• proficiency in Microsoft Office Suite preferred

Responsibilities

• Work potential charge-offs in a timely manner to prevent loss
• Work charge-offs to attempt recovery
• Evaluate and place accounts for collection efforts by the third-party collection’s vendor
• Work and resolve assigned client disputes in a timely and accurate manner
• Document collection and recovery efforts in the cbCentral system in a clear and concise manner
• Prepare management reports accurately and by timeframes prescribed
• Communicate in a clear and professional manner; provide courteous customer service
• When necessary, performs essential duties of Collector

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED