CSR

SBM Management Services•Cary, NC

About The Position

The Customer Service Representative is responsible for cleanliness and sanitation in assigned areas. The role performs scheduled janitorial work, operates motorized cleaning equipment, maintains equipment and work areas, and follows company and safety procedures. The representative works as part of a team, responds to supervision, communicates professionally with colleagues, managers, and customers, and supports the shift lead and staffing needs. Travel to different work locations, customer sites, or company facilities may be necessary.

Requirements

No specific education requirement.
Three to six months of training or experience preferred, or an equivalent combination of education and experience.
Ability to perform each essential duty satisfactorily and safely.
Ability to read and interpret instructions, procedures, manuals, and other documents.
Strong verbal and written communication skills.
Knowledge of cleaning methods, equipment, upkeep and care of cleaning equipment, and safe and efficient use of cleaning compounds and chemicals.
Completion of all required safety and task training certification.
A valid driver's license may be required based on business needs; employees who drive for work must maintain an acceptable Motor Vehicle Record and meet company driving eligibility requirements.
Ability to lift and/or move up to 35 pounds.

Nice To Haves

Bilingual skills.
Forklift certification may be required.

Responsibilities

Perform janitorial duties and all duties listed on the daily schedule.
Operate motorized cleaning equipment and maintain its upkeep and care.
Maintain daily upkeep and cleanliness of the assigned area and work area.
Report incidents and hazardous conditions to a supervisor.
Comply with safety rules, policies, procedures, protocols, and company rules.
Perform work assignments with other employees and complete repetitive tasks.
Communicate professionally with the lead, supervisor, co-workers, managers, and customers.
Fill in during staff shortages and support the shift lead in completing punch-list items.
Use appropriate personal protective equipment and maintain a professional appearance and conduct.
Understand customer service and satisfaction, reporting systems, and the work environment.
Drive to various work locations, customer sites, or company facilities when necessary to perform essential functions.