Customer Service Representative, Veterinary Medicine

Ethos Veterinary Health • Cockeysville, MD

3d • $18 - $21 • Onsite

About The Position

Be the welcoming face of a specialty veterinary hospital dedicated to exceptional patient care and client service. At Pet+ER, you'll play an important role in creating a positive experience for pet owners while supporting a collaborative team of specialists committed to delivering advanced veterinary medicine. At Pet+ER, part of Ethos Veterinary Health, we believe in a team-oriented approach to emergency medicine where every team member plays an important role in delivering exceptional patient care. Our experienced technician's mentor and support newer team members, creating a collaborative learning environment where curiosity, professional growth, and critical thinking are encouraged. As a state-of-the-art, 24-hour emergency and critical care hospital, you'll gain exposure to diverse emergency cases while working alongside experienced clinicians and specialists. Our leadership team is committed to helping employees grow through mentorship, ongoing education, and clearly defined career development opportunities.

Requirements

• Minimum of one year of experience in a receptionist or customer service role.
• Strong desire to learn, grow, and contribute to a collaborative team.
• Ability to work efficiently and independently in a fast-paced, high-intensity environment.
• Basic computer proficiency, including Microsoft Word and Outlook.
• Experience managing multi-line phone systems.
• A collaborative mindset and commitment to exceptional client service and patient care.

Nice To Haves

• Previous veterinary industry experience preferred.
• Experience with EzyVet and SmartFlow is a plus.

Responsibilities

• Welcome clients and patients while providing exceptional customer service from check-in through discharge.
• Manage a multi-line phone system, scheduling appointments and assisting clients with questions and requests.
• Coordinate communication between clients, referring veterinarians, and the clinical team.
• Maintain accurate client and patient records using hospital software systems.
• Process client transactions and assist with administrative responsibilities that support daily hospital operations.
• Provide compassionate support to clients during emotionally challenging situations.
• Work efficiently and independently while managing multiple priorities in a fast-paced specialty environment.
• Learn and utilize hospital software systems, including EzyVet and SmartFlow, as needed.
• Work closely with veterinarians, technicians, and support teams.
• Contribute to a positive, team-focused hospital culture.

Benefits

• Competitive compensation of $18–21/hour based on experience and skill set.
• Health, dental, and vision insurance.
• CE allowance and professional development support, including free VetBloom (RACE-approved CE) access.
• Career path and professional development opportunities.
• Paid time off.
• Retirement savings options, including 401(k).
• Uniform allowance.
• Employee assistance programs.
• Employee pet discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed