Customer Service Rep(02954) - 401 N State St
About The Position
MBR Management Corporation is seeking an enthusiastic, customer-focused Customer Service Representative for its Litchfield location at 401 N State St. The representative serves as a point of contact for customers and helps provide a positive service experience in a collaborative, supportive environment. The role offers an opportunity to develop customer service skills while contributing to customer satisfaction and business success. The position handles customer inquiries and orders, processes payments, maintains an organized work area, and collaborates with team members to support smooth operations. Applicants must pass a pre-employment drug test and criminal background check. Applicant information will be kept confidential according to EEO guidelines.
Requirements
- Ability to follow directions and adhere to company policies.
- Excellent verbal communication skills and a friendly, professional demeanor.
- Availability for weekend and holiday shifts, with flexibility in scheduling.
- Physical capability to regularly lift up to 25 lbs.
- Strong customer service orientation and empathy for customer needs.
- Proficiency in basic computer systems and point-of-sale (POS) equipment; training is provided.
- Solid time management and multitasking abilities.
- Attention to detail in order processing and cash handling.
- Positive attitude and a genuine smile for customer interactions.
- Reliability, punctuality, and a professional work ethic.
- Ability to work collaboratively within a team environment.
- Problem-solving mindset and resilience in a fast-paced setting.
- Must pass a pre-employment drug test and criminal background check.
Responsibilities
- Answer incoming phone calls and inquiries professionally and courteously.
- Process customer orders accurately and efficiently.
- Complete cash transactions and process payments precisely.
- Address customer needs and resolve concerns with empathy and problem-solving skills.
- Maintain a clean and organized work environment according to company standards.
- Lift and carry items up to 25 lbs as part of regular duties.
- Multitask during peak hours while maintaining service quality.
- Follow company procedures and directions consistently.
- Collaborate with team members to support smooth operations and customer satisfaction.
- Demonstrate reliability and punctuality during scheduled shifts.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
