Customer Service Representative

Fortiss LLC / Parkwest Casinos•Livermore, CA

17d•Onsite

About The Position

Parkwest Casino is bringing a fresh face to the casino industry and is looking to hire an Customer Service Representative/Dealer dual rate. The CSR/Dealer leads employees on the casino floor by creating efficient and fair dealer rotations, enforcing established on table policies and procedures, and demonstrates exemplary customer service to our guests. This position is the perfect opportunity for a confident experienced individual with a great understanding of casino floor operations. If you're the best at what you do and enjoy providing superior service in an exciting atmosphere, we would love to meet you!

Requirements

High school diploma, G.E.D., or equivalent.
Open availability. Must be able to work evenings, weekends, and holidays.
MUST BE 21 YEARS OLD!!!
Must provide evidence of employment eligibility in the U.S.
Must be able to pass a mandatory drug test, criminal background, and credit check.
Must be able to obtain a CA gambling establishment employee permit.

Nice To Haves

Experience in casino floor operations.
Experience in customer service.

Responsibilities

Establish and change (lower and rise) betting limits to maximize on table game revenue.
Understand when and why to open tables.
Learn all Park West Casino house rules, policies and procedures.
Maintain the integrity of all offered games by making consistent table rulings in the best interest of the game.
Provide superior guest service.
Undergo a highly interactive training course, touching upon past experience and present cardroom table games and procedures.
Control the table games without making more than two/2 mistakes for any table game in a three/3-month period.
Maintain an appropriate number of hands per down, while staying within 5% of the means hands per down for each table game offered.
Be present every day for guests and teammates, demonstrating teamwork and commitment.