Customer Service Representative

TechOp Solutions International • Eagle Pass, TX

19d

About The Position

TechOp Solutions is seeking Call Center Representatives to support our government client. The role requires providing excellent customer service and maintaining a high level of professionalism. This position involves answering and tracking incoming calls, preparing and submitting accurate reports in government systems, and engaging callers in a dynamic environment. Successful candidates will utilize critical-thinking skills and sound judgment beyond established scripts, navigate multiple systems simultaneously, and accurately record details according to procedures. The role also includes conducting database and open-source research, and routing/escalating calls appropriately. Other duties may be assigned.

Requirements

• 3 +years experience in a call center
• High school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Work independently, manage assigned responsibilities, and make informed decisions with minimal supervision
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience in handling sensitive information
• Ability to pass a government security background check

Responsibilities

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and escalate calls appropriately
• Other duties, as assigned

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED