Customer Service Representative

CrossCountry Mortgage, LLC • Miami, FL

15d

About The Position

CrossCountry Mortgage’s Customer Service Representative (Dialer) position is an entry level position to begin a new career in the mortgage industry. This position provides the essential tools and foundation to ensure career success and maintain the utmost level of customer satisfaction.

Requirements

• High School diploma or equivalent.
• 1 year of experience as a telemarketer or similar sales/customer service role.
• Microsoft Office Suite (i.e. Word, Excel, PowerPoint and Outlook)
• Excellent communication and customer service skills.
• Excellent prioritization and time management skills.

Responsibilities

• Take inbound leads via corporate phone system.
• Gather basic customer information and identify customer needs.
• Assist Licensed Loan Officers in obtaining leads by coordinating communication and transferring identified customer via corporate phone system.
• Utilize corporate training methods and tactics in converting potential prospects to CCM customers.
• Schedule initial appointments as well as maintaining database to ensure customer service expectations are met.
• Appropriately classify and distinguish each lead contacted.
• Manage high volume of incoming phone calls.
• Apply training to live interactions with CCM clients both internally and externally.

Benefits

• medical
• dental
• vision
• 401K
• company-provided short-term disability
• employee assistance program
• wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED