Customer Service Rep (05045) - 3112 Cleveland Ave Unit 3

Domino's Franchise•Fort Myers, FL

About The Position

The Customer Service Representative provides friendly customer service and helps prepare and serve Domino’s products. The role involves taking orders in person and over the phone, addressing customer concerns, handling cash, upselling, preparing food, maintaining food and portion controls, following hygiene and food-safety practices, and cleaning the store and equipment. Team members receive in-store training and may have opportunities to advance within the company.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders in person and by phone.
Ability to add, subtract, multiply, and divide accurately and quickly, using a calculator if needed.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift deliveries weighing up to 50 pounds and place cases on shelves up to 72 inches high.
Ability to carry supplies, including items weighing approximately 30 pounds, and carry trays of pizza dough over short distances.
Ability to push or pull trays on dollies and occasionally navigate stairs or climb a ladder.
Ability to bend, crouch, squat, and reach as needed for food preparation, stocking, and cleaning.
Ability to use hands continuously and frequently use one or both hands; shaping pizza dough requires frequent, forceful use of the forearms and wrists.
Ability to talk and hear on the telephone, use near- and mid-range vision, perceive depth, and distinguish hot from cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take and process orders in person and over the phone.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare other products.
Maintain food and portion control and follow hygiene and food-safety practices.
Perform general cleaning duties and clean equipment and the facility approximately daily.
Operate store equipment.
Stock ingredients and supplies from delivery areas into storage and work areas, including the walk-in cooler.
Take inventory and complete associated paperwork.