Customer Service Rep (08361) - 4301 San Bernardo Ave

Domino's Franchise • Laredo, TX

5d • Onsite

About The Position

Rainbow Pizza, doing business as Domino’s, is a locally owned and operated franchise focused on providing quality food, excellent customer service, and a positive team environment. The Customer Service Representative is often the first person to welcome and interact with customers and is expected to communicate enthusiastically, maintain a positive personality, be punctual, and maintain a professional appearance consistent with Domino’s and Team Dynamic image standards.

The role involves welcoming customers and taking orders, processing telephone orders promptly, preparing products to Domino’s specifications, and operating, cleaning, and maintaining store facilities and equipment. Team members may also take inventory, stock ingredients and supplies, unload deliveries, complete related paperwork, and coordinate with coworkers and customers. The position requires working effectively alone and with others, managing repetitive tasks and stress, meeting quality standards, making sound judgments, and performing basic arithmetic and monetary transactions accurately. Work is primarily performed standing in a fast-paced store environment, with frequent hand use and occasional lifting, carrying, pushing, climbing, crouching, squatting, and bending.

Requirements

• Must be at least 16 years old.
• Must pass a background check.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Ability to remain calm and professional in challenging situations.
• Ability to work alone and with others, perform repetitive tasks, work under stress, and meet strict quality control standards.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Comfort using a computer keyboard, touch screen, and foot-paddle.
• Ability to perform the physical activities described, including standing for most of the shift, frequent reaching and hand use, and lifting or carrying supplies weighing up to 50 pounds.
• Availability for a flexible schedule, including evenings, weekends, and holidays as needed.

Nice To Haves

• Bilingual English/Spanish capabilities.

Responsibilities

• Greet customers enthusiastically and provide positive customer service while taking orders.
• Receive and process telephone orders promptly to support customer satisfaction and timely pizza delivery.
• Prepare products according to Domino’s specifications and guidelines.
• Operate, clean, and maintain store facilities and equipment.
• Take inventory, stock ingredients and supplies, unload deliveries, and complete associated paperwork.
• Coordinate with coworkers and customers and help direct activities as needed.
• Perform basic arithmetic accurately and make correct monetary change.
• Maintain a professional appearance in accordance with Domino’s and Team Dynamic image standards.
• Meet quality control standards and make timely, sound judgments and decisions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed