Customer Service Representative

Acosta • Maryland Heights, MD

17d • Onsite

About The Position

Empower Field Teams and Represent Global Brands. Premium is looking for an Internal Customer Service Representative to join our St. Louis, Missouri contact center, providing support to our field associates.

Requirements

• High school diploma or equivalent required, with strong English reading and writing skills.
• Experience in office or call center environments.
• Exceptional customer service skills, paired with strong problem-solving abilities, communication to effectively collaborate and resolve issues.
• Strong soft skills, including teamwork, adaptability, time management, and critical thinking.
• Computer skills, including exposure to Microsoft Office Suite.

Nice To Haves

• Exposure to retail merchandising, consumer packaged goods, or consumer electronics is an asset.

Responsibilities

• Provide support to in-store team members through incoming calls, offering clear resolutions, escalations, and assistance with service order questions, job instructions, and system access.
• Deliver step-by-step technical and merchandising support over the phone to ensure smooth operations.
• Ensure customer satisfaction with professionalism, positivity, and accurate, timely support.
• Execute outbound calls to verify in-store compliance and review photos for quality checks.
• Document and report all activity through Premium’s online tracking system to maintain accurate records.

Benefits

• Great team culture with fun internal events like Bring Your Dog to Work Day.
• Join a St. Louis Post Dispatch Top Workplace and enjoy the benefits of a great team environment.
• Premium-provided training to elevate your skills and expertise.
• Grow with us—we love promoting from within and supporting career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED