Customer Service Representative (Bilingual: English and Spanish)

Magnolia Foods, Llc.•Jurupa Valley, CA

12h•$20 - $23•Onsite

About The Position

The Customer Service Representative is responsible for delivering day-to-day customer support by managing orders, resolving issues, and maintaining effective communication across departments. This role ensures customer satisfaction by accurately processing orders, handling inquiries, coordinating logistics, and resolving complaints. The position involves frequent interaction with customers via phone, email, and internal communication tools, while also serving as a key link between departments such as Sales, Warehouse, Transportation, and Accounting.

Requirements

High school diploma or equivalent; at least 2 years of relevant work experience
Bilingual (English/Spanish) required
Strong communication, problem-solving, and multitasking skills
Detail-oriented with the ability to follow procedures and work collaboratively
Basic proficiency in Microsoft Excel, Word, and PowerPoint

Nice To Haves

Experience in the food industry preferred

Responsibilities

Process and manage customer orders, including adjustments and account maintenance
Resolve customer complaints by identifying issues, offering solutions, and ensuring follow-up
Coordinate with internal teams to support order fulfillment, delivery, and documentation
Maintain accurate records of customer interactions, orders, and changes
Respond to calls, emails, and messages promptly and professionally
Assist customers with product information, pricing, and promotions
Handle special requests such as cancellations, returns, recalls, and manual orders
Track and manage pending tasks and ensure timely completion
Support cross-functional teamwork and assist with workload balancing
Communicate payment or billing-related issues with the accounting team
Generate reports related to orders and customer history