Bilingual Customer Service Representative (English/Spanish)
About The Position
Professional Packaging Systems (Pro Pac) is seeking individuals with a strong professional ethic, a passion for innovation, and collaborative team spirit for a Bilingual Customer Service Representative role. With over 50 years in business, Pro Pac values its employees as its most important asset, stands by its word, and prioritizes customer needs. This career opportunity offers the chance to make a difference within a team of over 1,000 employees. The Bilingual Customer Service Representative is responsible for processing and managing customer orders from entry through delivery and payment, acting as a key liaison between customers, sales representatives, and internal departments like Shipping, Accounting, and Management. The role ensures all transactions are accurate, timely, and handled with a high level of professionalism.
Requirements
- College diploma in Business Administration or related field, or equivalent professional experience.
- Minimum 2 years in a customer service or sales support role.
- Experience using business systems and CRM tools.
- Fluent in English and Spanish (written and verbal) required.
- Excellent customer service and communication skills.
- High attention to detail and accuracy.
- Strong organizational and multitasking abilities.
- Ability to work independently and in a team environment.
- Basic knowledge of accounting and inventory practices.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Comfortable using CRM and business support systems.
- Analytical thinker with a proactive problem-solving mindset.
Nice To Haves
- Packaging industry experience is a plus.
Responsibilities
- Accurately enter customer purchase orders into internal systems as soon as possible.
- Generate and distribute order acknowledgments to customers and sales representatives.
- Upload order confirmations and maintain updated records in the CRM.
- Review all purchase orders for discrepancies (payment terms, freight, etc.) and resolve issues before processing.
- Coordinate order shipments when necessary.
- Set up new items and maintain item records in internal systems.
- Reconcile sales orders and ensure completeness and accuracy.
- Respond to customer and vendor inquiries as soon as possible, acknowledging receipt within 1–2 hours.
- Issue quotes and assist with pricing and product availability.
- Partner with sales representatives to ensure timely responses to customer requests.
- Maintain ongoing communication with customers regarding order status and delivery updates.
- Assist with credit and payment issues in collaboration with Sales and Accounting.
- Prepare purchase orders for direct and indirect purchases.
- Maintain accurate customer data in CRM systems.
- Generate regular reports (daily, weekly, monthly) as assigned.
- Support monthly system inventory reconciliation and annual physical inventory counts.
- Help train new team members and assist with onboarding when needed.
- Participate in special projects and perform other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
