Customer Service Representative in Grand Saline

Austin Bank • Grand Saline, TX

10d • Onsite

About The Position

The Customer Service Representative is responsible for understanding and complying with regulatory requirements for financial transactions, specifically the Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to their job functions. This role exhibits superior customer service as an Austin Bank team member, demonstrating high-quality relationship-building techniques to ensure customers receive the best possible solutions for their banking and financial needs. The representative helps promote a loyal relationship between the customer and Austin Bank. They participate in developing a teamwork atmosphere with co-workers by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals. The role requires staying abreast of company communications through publications, announcements, and emails, and utilizing appropriate communication channels for bank-related business matters. The representative is expected to develop personal skills and capabilities through ongoing training, subject to company approval, and uphold the organization's values, particularly concerning ethics, integrity, and confidentiality, both internally and externally. The core function includes greeting customers and providing superior customer service.

Requirements

• Understanding of regulatory requirements for financial transactions (BSA, CIP).
• Superior customer service skills.
• Relationship building techniques.
• Teamwork and collaboration skills.
• Ability to stay informed of company communications.
• Commitment to personal skill development through training.
• Upholding ethics, integrity, and confidentiality.
• Ability to greet customers.

Responsibilities

• Understand and comply with regulatory requirements for financial transactions, including Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
• Provide superior customer service and build strong customer relationships.
• Promote customer loyalty to Austin Bank.
• Participate in developing a teamwork atmosphere with co-workers.
• Stay informed about company communications.
• Develop personal skills and capabilities through ongoing training.
• Uphold and safeguard the organization's values, including ethics, integrity, and confidentiality.
• Greet customers.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed