Customer Service Representative - In Person
Medbridge Healthcare•Bath, NY
•$17 - $21•Onsite
About The Position
Durable Medical Equipment, a Pivotal Health company, is seeking an energetic, customer-focused Customer Service Representative to join our growing team. In this role, you'll be a vital connection between patients, healthcare providers, and our delivery team—helping ensure customers receive the equipment they need with exceptional service and care.
Requirements
- Strong communication and customer service skills
- Excellent attention to detail and organizational abilities
- Proficient computer and data-entry skills
- Ability to manage multiple priorities in a fast-paced environment
- Medical office or Durable Medical Equipment (DME) experience required
- A positive attitude and commitment to exceptional service
Responsibilities
- Provide outstanding customer support via phone and email
- Process and manage durable medical equipment orders accurately and efficiently
- Coordinate equipment deliveries and follow-up communications
- Work closely with physicians, healthcare facilities, and insurance providers to obtain necessary documentation
- Maintain accurate records and customer information
- Deliver a positive experience for every customer interaction
Benefits
- Competitive pay: $17–$21 per hour (based on experience)
- Monday–Friday schedule: 9:00 AM – 5:00 PM
- Supportive and collaborative team environment
- Opportunity to grow with a respected and expanding healthcare organization
- Meaningful work that positively impacts patients and families every day
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
