Customer Service Rep(5178) Palm Springs

Domino's Franchise•Palm Springs, FL

21h•Onsite

About The Position

The Customer Service Representative role involves serving customers and preparing Domino’s products in a fast-paced, team-oriented store. Team members receive in-store training and support from a manager or teammate. The role may be part-time or full-time, and the posting describes opportunities to grow from customer service into management and franchise ownership. The work includes taking and processing orders, handling customer concerns and payments, preparing food, maintaining food safety and cleanliness, stocking ingredients, operating equipment, and completing inventory and related paperwork. The position requires communication with customers and coworkers, attention to quality standards, and the ability to perform a range of physical tasks throughout the day.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift and handle deliveries weighing up to 50 pounds and perform the carrying, pushing, pulling, climbing, bending, crouching, squatting, reaching, and hand tasks described in the posting.
Ability to talk and hear on the telephone, use near- and mid-range vision, perceive depth, and differentiate between hot and cold surfaces.
Ability to work amid varying or adverse weather conditions during outside tasks, changing temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, and sharp edges or moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and provide customer service.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Make pizzas and prepare other products.
Maintain food and portion control, hygiene, and food safety.
Stock ingredients and supplies from delivery areas to storage and work areas, including the walk-in cooler.
Operate equipment and prepare products.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily, and perform general cleaning duties.
Remove trash and perform other outside tasks.
Work with customers and coworkers, independently and as part of a team, while meeting quality standards.