Provisional - Customer Service Representative Martinsville

Eastman • Fieldale, VA

3d

About The Position

The Customer Service Representative (CSR) coordinates the activities needed to provide sales, service, and distribution support to customers. As the direct customer interface, the CSR addresses customer needs and coordinates problem solving with Sales and cross-functional partners. The role works in partnership with field sales representatives, manages the order fulfillment process, and develops working relationships with supply chain, business, and manufacturing partners.

This provisional, part-time assignment is for candidates who live in the Martinsville, Virginia area and can work either 8:00 a.m.–5:00 p.m. Eastern or 9:00 a.m.–6:00 p.m. Eastern. Provisional employees may work up to 1,200 hours per calendar year, and the assignment may not exceed 12 months. The starting hourly rate is $21.00.

Requirements

• Bachelor’s degree in a related field, such as business, supply chain, international business, sales, or marketing.
• Excellent oral and written communication skills.
• Excellent computer skills, including strong proficiency in Excel and Word; SAP experience.
• Strong prioritization, planning, and analytical skills.
• Self-motivated, extremely organized, and able to multitask in a dynamic business environment and work well with others.
• Ability to contribute independently and within a team environment.
• Relevant previous customer service, sales, supply chain, or manufacturing experience.
• Relevant product knowledge.
• Must live in the Martinsville, Virginia area and be able to work one of the listed schedules: 8:00 a.m.–5:00 p.m. Eastern or 9:00 a.m.–6:00 p.m. Eastern.

Nice To Haves

• Coursework in chemistry, engineering, mathematics, information technology, operations management, or supply chain management.
• An advanced degree.
• APICS certification.

Responsibilities

• Manage customer purchase orders from order entry through invoicing, including customer requests, inquiries, complaints, and forecast entry.
• Analyze inventory and customer demand.
• Partner with Sales to support customer needs.
• Manage customer records and report customer information.
• Build relationships with customers and internal partners.
• Foster teamwork.
• Back up colleagues as needed.
• Travel infrequently to support sales efforts.

Benefits

• The posting describes a broad suite of total rewards, but states that provisional employees are part-time and without benefits; it does not specify which listed programs, if any, apply to this role.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level