Financial Services Representative - Martinsville

Carter Bank•Martinsville, VA

About The Position

As a Financial Services Representative, you are a first point of contact for customers and guide them through their banking needs with a proactive, personalized approach. The role combines customer interaction with financial expertise and includes handling everyday transactions, educating customers about self-service options, assisting with basic banking needs, and directing customers to appropriate next steps. The position builds customer relationships and supports their financial well-being. The representative provides customer and account services, processes transactions, opens accounts and products, and refers customers to partners. The role supports branch operations, compliance, the retail bank’s strategic growth, sales goals, career development, and bank-sponsored events. Limited occasional travel and supplemental hours may be required.

Requirements

High school diploma or equivalent.
Successful customer service and/or sales experience.
Intermediate customer service skills.
Intermediate verbal, written, and listening skills.
Basic problem-solving skills.
Intermediate collaboration skills.
Basic understanding of banking products and services.
Intermediate adaptability skills.
Basic prioritization skills.
Basic proficiency with MS Office.
Basic critical-thinking skills.
Ability to stand, walk, bend, and stoop.
Ability to sit at a desk for long periods and use a computer.
Ability to occasionally move or lift up to 25 pounds.

Nice To Haves

Some college education.
Previous experience in a retail bank or related industry.
Previous cash-handling experience.

Responsibilities

Process transactions and provide customer and account servicing, open new accounts and products, and refer customers to partners.
Proactively engage customers, build relationships through meaningful conversations, identify and anticipate needs, and provide solutions that earn customer trust.
Identify basic customer needs and generate referrals to branch associates, internal partners, and external vendor partners in support of customers’ financial goals.
Use bank resources to resolve basic or common account and customer issues; escalate unresolved issues for further research while providing clear, accurate answers and timely solutions.
Follow established processes and guidelines and applicable compliance directives, including policies, procedures, rules, and regulations.
Participate in and support the bank’s strategic plan to grow the retail bank’s business.
Meet or exceed sales goals through targeted sales activities, identifying customer needs, and offering appropriate products and services.
Develop professionally by sharpening existing skills and learning new ones through assigned and self-sourced training, branch coaching, observations, and other learning opportunities.
Attend and participate in bank-sponsored events, enhance the bank’s visibility, and contribute to acquiring new customers.