Customer Service Representative
About The Position
Spectrum Quartz, by Hirsch Glass, is a premium surface that combines the beauty of natural stone with the renowned strength and durability of quartz. A leader in innovative blending techniques, Spectrum Quartz features a stunning combination of movement and depth. As the main point of contact for local customers in a small office, your primary responsibility will be to manage customer accounts and process orders using Epicor P21 and Salesforce. Additionally, you will be responsible for collecting customer payments, following up on open receivables, and providing real-time and accurate information about product availability and order status and appropriately identifying and escalating customer issues. You will also assist customers in scheduling viewing appointments and facilitate walk-in quartz slab viewings while collaborating and effectively working cross functionally with Operations, Sales, and Accounting. The successful candidate should have an outgoing personality, perseverance, outstanding communication skills, ability to multi-task, self-reliance, and great time management skills. Moreover, you will take complete ownership of customer orders and sample data processing, and respond to all customer inquiries in a prompt and professional manner via phone and email. You will collaborate daily with the Operations and Sales teams on customer accounts, orders, and delivery status. Additionally, you will act as a backup Customer Service Representative (CSR) for the other five (5) US locations, as needed. On occasion, perform additional duties as required and or requested.
Requirements
- High degree of experience and comfort with computer software is mandatory.
- Ability to navigate in a multi-window based environment.
- Attention to details.
- Ability to establish priorities and meet deadlines.
- Ability to work independently in a small office with a remote team.
- Sound judgment and problem-solving capabilities.
- Clean criminal and driving record.
- High School Diploma.
- Three (3) or more years of prior Customer Service experience.
- Excellent written and verbal communication skills.
- Experience using Microsoft 365.
- Positive and self-motivated individual who can work independently.
Nice To Haves
- Some college.
- Experience using Salesforce.
Responsibilities
- Manage customer accounts and process orders using Epicor P21 and Salesforce.
- Collect customer payments and follow up on open receivables.
- Provide real-time and accurate information about product availability and order status.
- Identify and escalate customer issues.
- Assist customers in scheduling viewing appointments and facilitate walk-in quartz slab viewings.
- Collaborate cross-functionally with Operations, Sales, and Accounting.
- Take complete ownership of customer orders and sample data processing.
- Respond to all customer inquiries in a prompt and professional manner via phone and email.
- Collaborate daily with the Operations and Sales teams on customer accounts, orders, and delivery status.
- Act as a backup Customer Service Representative (CSR) for other US locations, as needed.
- Perform additional duties as required and or requested.
Benefits
- Market competitive hourly rate.
- Great Mon-Fri. schedule.
- Opt-in or opt-out of 90% company paid medical & dental healthcare plans.
- Vision insurance available.
- Matching 401K program.
- Paid time off.
- Paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
