Customer Service Rep - Eagle River

Domino's Franchise • Eagle River, AK

1d

About The Position

The Customer Service Representative works as part of a Domino’s Pizza store team to serve customers and help prepare and process pizza orders. The role may be part-time or full-time, with schedules intended to accommodate team members’ availability. On-the-job orientation and training are provided, and opportunities for advancement into management and other roles may be available.

Team members operate store equipment; stock ingredients and supplies; prepare products; receive and process telephone orders; take inventory and complete related paperwork; and clean equipment and the facility. The work involves communicating with customers and coworkers in person and by phone, entering orders by keyboard or touch screen, handling money, and completing repetitive tasks in a fast-paced store environment.

Work conditions may include changing or adverse weather during outside tasks; temperatures ranging from a 36-degree cooler to 90 degrees or more in some work areas; food odors, cornmeal dust, cramped spaces, hot oven surfaces and tools, sharp edges, and moving mechanical parts. The position is performed mainly standing, with some walking and paperwork while seated. Physical tasks can include lifting and carrying supplies weighing up to 50 pounds, moving trays, climbing stairs or a ladder occasionally, bending, crouching, reaching, and frequent hand and wrist use.

Requirements

• Must be at least 16 years of age.
• Ability to understand and give correct written instructions.
• Ability to communicate verbally with customers and coworkers by phone and in person to process orders.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills for taking and processing orders.
• Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
• Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to perform the physical tasks described, including prolonged standing, lifting and carrying supplies weighing up to 50 pounds, bending, reaching, and frequent use of hands and wrists.

Responsibilities

• Operate store equipment.
• Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
• Prepare products.
• Receive and process telephone orders and communicate with customers in person.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily.
• Enter orders using a computer keyboard or touch screen and handle monetary change accurately.
• Unload and move deliveries, stock shelves, and carry or move ingredients and supplies.
• Perform occasional tasks such as changing prices on signs, washing walls, and maintenance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed