Customer Service Representative - NJ Only, WFH

Modivcare•Remote, NJ, NJ

1d•Remote

About The Position

Modivcare is seeking an experienced Customer Service Representative to serve as the first point of contact for members, resolving questions and concerns accurately and promptly. This role is crucial in supporting members by coordinating transportation services, meticulously documenting interactions, and ensuring a positive experience that contributes to improved health outcomes. The position requires the candidate to reside in New Jersey and adhere to specific work-from-home requirements, including high-speed internet, a dedicated workspace, and the ability to be on camera during training and the initial period of employment.

Requirements

MUST LIVE IN NEW JERSEY
High-speed internet of at least 25 Mbps download and 5 Mbps upload (proof of speed test required)
Ability to directly hardwire to modem
Dedicated work area separated from other living spaces to ensure privacy of sensitive information
Ability to attend 100% of training and be on camera for the first 30 days of employment
0-2 years of contact center or customer service experience with high call volume and data entry preferred or equivalent combination of education and/or experience
Excellent customer service and interpersonal skills with the ability to work independently and as part of a team
Ability to quickly learn new technology and processes. Understand and follow complex instructions
Ability to accurately type at least 35 words per minute

Nice To Haves

High School Diploma preferred

Responsibilities

Assists customers with transportation questions and concerns
Schedules, modifies, and cancels reservations as requested
Obtains and documents details of customer complaints and concerns
Ensures all relevant customer information is accurately documented
Attends required meetings and adheres to company policies and procedures
Maintains acceptable attendance and punctuality standards
Ensures accurate trip data entry and documentation
Maintains a polite, professional, and courteous demeanor at all times
Demonstrates commitment to producing high-quality work
Refers unresolved customer grievances to appropriate departments for further investigation and resolution
Promotes a positive and collaborative working environment
Supports a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays, with required holiday coverage
Participates in additional projects or duties as assigned

Benefits

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)