Customer Service Rep(03110) - 5050 Gall Blvd. Zephyrhills

Domino's Franchise • Zephyrhills, FL

3d • Onsite

About The Position

The Customer Service Representative role at Domino’s involves serving customers and helping prepare and deliver high-quality products in a fast-paced store. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time and can offer opportunities to advance into management or franchise ownership.

The work includes taking and processing orders, handling customer concerns and payments, preparing food, maintaining food safety and hygiene, stocking supplies, and cleaning. Team members operate store equipment and complete inventory and related paperwork. The role requires communication with customers and coworkers, accurate order entry and cash handling, and the ability to work independently and with others under stress.

Work takes place in a store with temperatures ranging from about 36 degrees in the cooler to 90 degrees or higher in some areas. Employees may encounter sudden temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts. Outside tasks may involve varying and adverse weather. Physical activities include standing, walking short distances, lifting and carrying supplies weighing up to 50 pounds, pushing or pulling trays on dollies, occasional climbing, bending, crouching, and continuous reaching and hand use.

Requirements

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and coworkers, both over the phone and in person.
• Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
• Ability to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders.
• Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
• Ability to enter orders using a computer keyboard or touch screen.
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
• Ability to perform the described physical tasks, including standing, lifting, carrying, pushing, pulling, reaching, bending, crouching, and occasional climbing.
• Ability to differentiate between hot and cold surfaces; depth perception and near- and mid-range vision are needed for in-store tasks.
• Ability to lift and unload deliveries weighing up to 50 pounds and stack cases on shelves up to 72 inches high.

Responsibilities

• Demonstrate a friendly, positive attitude and provide customer service.
• Take orders over the phone and in person, and receive and process telephone orders.
• Address customer concerns.
• Handle cash and make correct monetary change.
• Upsell products.
• Make pizzas and prepare other food products.
• Control food and portioning, and follow hygiene and food safety practices.
• Stock ingredients and supplies from the delivery area to storage, work areas, and the walk-in cooler.
• Operate equipment and prepare products.
• Take inventory and complete associated paperwork.
• Clean equipment and the facility approximately daily, and perform general cleaning duties.
• Communicate with customers and coworkers to process orders.
• Perform outside tasks such as removing trash.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed