Delivery Driver

Aston Carter•Oak Creek, WI

3d•$18 - $22•Onsite

About The Position

The Customer Service Representative, also described as an STC Advocate, represents a fully online car-buying and selling experience during in-person appointments with customers selling vehicles. The role involves driving a company-owned vehicle to multiple daily appointments at customers’ homes, inspecting vehicles, explaining the process, guiding customers through digital paperwork, and coordinating towing. The advocate is expected to deliver a friendly, efficient, memorable experience that reflects a customer-first, no-pressure culture. The position combines office time with substantial driving and time outdoors and indoors. Employees may encounter inclement or extreme weather while inspecting vehicles and arranging pickups. The work is fast-paced and technology-driven, and training and operational needs may evolve. Hours vary by location, and rotating weekend work is expected in certain roles. The position is contract-to-hire, based onsite in Oak Creek, Wisconsin. The posted pay range is $18.00–$22.00 per hour. Benefits for eligible employees may include medical, dental, vision, critical illness, accident and hospital coverage, a 401(k), life insurance, short- and long-term disability, an HSA, transportation benefits, an employee assistance program, and paid time off or other leave. Direct-employee benefits also include pet leave, performance-based bonuses, and advancement opportunities, subject to eligibility and applicable terms.

Requirements

At least one year of customer-facing experience.
A valid driver’s license and a clean driving record for the past five years; the description also requires a clean motor vehicle record meeting company expectations.
At least 21 years of age.
High school diploma or equivalent.
Ability to read, write, speak, and understand English clearly and effectively.
Strong customer service orientation and ability to build rapport and put customers at ease.
Excellent in-person and digital communication skills, including the ability to explain offerings clearly and consistently.
Attention to detail when completing paperwork and entering information into tracking systems.
Goal-oriented, enthusiastic, self-motivated approach and ability to meet deadlines.
Ability to work effectively as a team member.
Urgency and problem-solving ability to keep processes moving smoothly.
Ability to walk, stand, and sustain physical activity for eight or more hours.
Ability to drive frequently, with excellent visual acuity and manual dexterity; reasonable accommodations may be available for essential functions.
Interest in working in a challenging, fast-paced environment.

Nice To Haves

A sense of humor and genuine passion for delivering outstanding customer experiences.
Comfort using tablets or mobile devices, such as an iPad, for digital paperwork and customer information.
Experience in retail sales, clerical work, or similar customer service environments.
Ability to maintain accurate records and follow established processes.
Ability to manage multiple tasks and assignments in a fast-paced setting.
Open availability for varied working hours, including rotating weekends; for temp-to-hire roles, weekends are typically every three weeks.
Interest in progressing into a vehicle hauler role in temp-to-hire positions.
Willingness to take on new assignments and adapt to changing training and operational needs.
Motivation to grow within the organization, with potential pathways into training or supervisory roles.

Responsibilities

Deliver a positive customer experience and act as a brand ambassador during in-person interactions.
Drive a company-owned vehicle safely to customer appointments at customers’ homes.
Greet customers, review and visually inspect the vehicle they are selling, and explain the process clearly.
Guide customers through required digital paperwork using an iPad or other digital device, ensuring it is accurate and complete.
Enter and maintain detailed notes in the customer tracking system.
Coordinate towing services to pick up vehicles from customer locations.
Maintain safe driving practices and a clean driving record consistent with company driver qualification policies.
Assist team members and support other tasks as needed.
Communicate customer offerings and service details clearly and consistently.
Manage time to meet scheduled appointments, daily goals, and deadlines.
Walk, stand, and sustain physical activity for extended periods, including shifts of eight or more hours.
Adapt to fast-paced conditions, changing assignments, evolving training schedules, and operational needs.
Represent the company’s no-pressure, no-haggle, customer-centric culture and build customer satisfaction and trust.