Phone Banker, Credit Union Customer Service Rep

SC State Credit Union•Columbia, SC

9d•$17 - $23•Onsite

About The Position

SC State Credit Union is hiring a full-time, onsite Customer Service Representative in Columbia, South Carolina. The role serves a diverse member base by providing phone-based assistance, handling inquiries and transactions, resolving issues, and offering personalized service. The representative collaborates with team members to improve service delivery and maintains knowledge of the credit union’s products and services to provide accurate information and recommendations. The position contributes to member relationships, loyalty, and a member-focused experience.

Requirements

Strong verbal and written communication skills.
Active listening skills.
Empathy and ability to connect with members.
Problem-solving abilities to address inquiries and resolve issues promptly.
Professional demeanor and adaptability in a dynamic environment.
Time-management and organizational skills to handle multiple tasks while maintaining customer service quality.

Responsibilities

Assist members with inquiries and transactions.
Address member needs efficiently, including account inquiries and issue resolution.
Engage with members over the phone and provide personalized service in a positive, professional manner.
Collaborate with team members to enhance service delivery and uphold service standards.
Regularly update knowledge of products and services to provide accurate information and recommendations.
Nurture member relationships and contribute to customer loyalty.