Customer Service Rep - Credit & Collections | Jackson, MS

Stribling Equipment•Richland, MS

3d•Onsite

About The Position

Join One of the Southeast’s Leading Heavy Equipment Dealerships! Stribling Equipment, LLC is proud to be one of the largest and most respected names in the Heavy Equipment industry across the Southeast. As the Construction and Forestry sectors continue to grow, we’re expanding our team and looking for a Customer Service Rep - Credit & Collections who’s passionate about delivering exceptional service. This role is based at our headquarters in Richland, Mississippi, where you’ll play a key part in supporting our valued customers and contributing to our continued success. Our CSR plays a key role in delivering exceptional support to our clients by managing the collection of past-due invoices, reconciling customer accounts, and addressing a variety of service-related requests. This position works cross-functionally with internal teams to resolve account disputes and ensure the timely collection of outstanding receivables.

Requirements

Minimum of 2 years’ experience in credit and collections is highly desired
Experience with commercial and personal credit reports is needed
Proficient with computers and software systems (Microsoft Office Suite)
Strong understanding of the principles of credit and collections
Strong customer service skills with excellent interpersonal and communication (verbal & written) skills
Must be detail-oriented, organized, and can multitask in a fast-paced environment

Nice To Haves

Experience in a high-volume collection environment is a plus, preferably in heavy machinery with the construction or forestry industries

Responsibilities

Responsible for all aspects of collections, dispute resolution, and account reconciliation for the assigned portfolio
Recommend past-due accounts to the Credit Manager to go to the Attorney and the Collection agency
Review client payment(s) and reconcile when required
Other duties as assigned