Customer Service Representative
Diehl Collision of Ford City•Ford City, PA
•Onsite
About The Position
Diehl Collision of Ford City is looking for a friendly, organized, and customer-focused Customer Service Representative to join our growing team! If you enjoy helping people, thrive in a fast-paced environment, and want to be part of a respected automotive group, we want to hear from you. Join a team that values its employees and takes pride in delivering exceptional service to every customer.
Requirements
- Strong customer service and communication skills
- Positive attitude and team-oriented mindset
- Ability to multitask in a fast-paced environment
- Basic computer skills
Nice To Haves
- Experience with dealership or body shop software is a plus
- Previous customer service or office experience preferred
Responsibilities
- Greet customers and provide a welcoming, professional experience
- Answer phones and assist with customer inquiries
- Schedule appointments and coordinate repair timelines
- Communicate with customers regarding vehicle status and updates
- Work closely with estimators, technicians, and insurance companies
- Handle basic administrative tasks and data entry
- Maintain a clean and organized front office
Benefits
- Competitive pay based on experience
- Full benefits package available
- Paid vacation and paid time off
- Employee discounts
- Growth and advancement opportunities
- Long-term job security with a reputable automotive group
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
