Customer Service Representative

The U.S. Water Culligan Group • Crystal Lake, IL

1d • $18 - $20 • Onsite

About The Position

Join U.S. Water Culligan Group, one of the largest Culligan franchisees in North America, as a Customer Service Representative. This role offers an opportunity to work in office administration and customer service for a brand recognized worldwide for quality, service, and innovation. You will be part of a supportive team in a workplace where your ideas and contributions matter. The company provides competitive compensation, a great benefits package, and ongoing training and development.

Requirements

• Excel in customer service and enjoy helping people
• Organized, detail-oriented, and able to manage multiple tasks at once
• Communicate clearly and professionally—both verbally and in writing
• Comfortable working in a fast-paced office environment
• Able to handle customer concerns with patience, empathy, and problem-solving
• Dependable, self-motivated, and able to work independently as well as on a team
• Basic computer skills (email, scheduling, data entry; CRM experience a plus)
• Able to maintain accuracy while handling scheduling, billing, and administrative tasks
• Comfortable making outbound calls for collections or customer follow-up
• Eager to learn, take direction well, and grow their skills through training
• Previous customer service or office administration experience
• Do not need a college degree

Nice To Haves

• CRM experience a plus

Responsibilities

• Organizing and dispatching service and delivery calls
• Handling incoming customer calls and walk-ins; resolving issues and delivering outstanding service
• Coordinating in-home appointments and installations with the Sales department
• Assisting with inventory management and control
• Preparing reports related to cash flow, billing, sales, and service operations
• Making proactive customer calls for past-due collections and other revenue-generating activities
• Supporting dealership operations through strong communication and administrative accuracy
• Participating in formal training designed to support your long-term career growth

Benefits

• Hourly wage + lead fees
• Commission and Monthly bonus opportunities
• Full benefits package after the 1st of the month following 60 days of employment
• 401(k) plans with company match
• Company-paid portion of Medical Insurance
• Dental & Vision Insurance Available
• Company-paid Life Insurance (optional buy-up available)
• Flexible Spending Programs
• Employee discounts
• Employee Assistance Program
• Referral program
• Paid Time Off
• Professional development assistance
• Opportunities for advancement
• Onboarding Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed