Representative, Cust Serv - PT - Overnight $20

Pre-Flight•Savannah, GA

About The Position

The Customer Service Representative answers calls for a parking garage and provides service to customers, managers, and peers. The role involves answering questions and helping ensure equipment is working at all times. The representative also assists the Operations Manager and/or Senior Operations Manager with established revenue controls and accountability systems.

Requirements

High school diploma or GED.
Depending on location, basic math skills sufficient to calculate time and money for cashier-related duties may be required.
Computer literacy and knowledge of MS Word, MS Excel, and the Internet.
Unrestricted authorization to work in the United States.
At least 18 years of age; employees at off-airport locations must be at least 21 years old based on airport requirements.
Willingness to comply with pre-employment screening, including drug testing, reference verification, a math test, and a background check.
Availability to work Friday 8:00 p.m.–4:00 a.m. and Saturday 8:00 p.m.–4:00 a.m.
Ability to navigate parking lots and/or garages and assist customers in a timely manner; may need to travel up and down parking garage ramps.
Hearing and vision faculties sufficient to perform essential functions.
Depending on location needs or requirements, a valid driver’s license and MVR/driving record check may be required.

Responsibilities

Respond clearly and efficiently to customer inquiries, including questions about monthly and daily rates and directions to locations.
Assist with the operation of automated pay equipment stations.
Ensure paperwork is complete and revenue tickets are collected and accounted for.
Handle customer service inquiries, complaints, incident reports, and claims for the location.
Report or escalate major issues to the Operations Manager or Senior Operations Manager, as appropriate.
Help ensure equipment is working at all times and assist with revenue controls and accountability systems.