CSR-Customer Service Representative Full-time & Part-time

Domino's Franchise•Norfolk, NE

5d•Onsite

About The Position

The Customer Service Representative works in a restaurant offering pizza delivery, carryout, and dine-in services. The role takes and processes orders and transactions in person and by phone, provides professional customer service, checks products against quality standards, and supports other restaurant workstations. Team members follow company uniform, appearance, and operations standards, as well as applicable laws and ordinances. The position is available full-time or part-time and is described as non-exempt and hourly.

Requirements

Must be at least 16 years old.
Must have basic math and problem-solving skills, including the ability to add, subtract, multiply, and divide accurately and quickly, and make correct monetary change.
Must be able to work scheduled or unscheduled shifts, including nights, weekends, and emergencies.
Must be cross-trained and able to perform other restaurant workstation duties as needed.
Must have verbal, written, and telephone skills to take and process orders.
Must have motor coordination and eye-hand coordination to make precise movements quickly and accurately.
Must be able to enter orders using a computer keyboard or touchscreen.
Must be able to follow instructions and product guides.
Must be able to perform repetitive tasks, work alone or with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.

Nice To Haves

Bilingual ability in certain markets.

Responsibilities

Receive and process telephone orders and accurately take and process orders and transactions in person or by phone.
Handle sensitive and confidential customer information responsibly.
Execute credit transactions.
Provide positive, professional customer service in person and over the phone.
Check products for accuracy against quality standards.
Perform other workstation duties as needed, including making quality products, preparing ingredients and products, and taking orders.
Operate equipment and clean equipment and the facility daily.
Stock ingredients from delivery areas to storage areas, work areas, and the walk-in cooler.
Prepare menu items according to instructions and product guides and within allotted time frames.
Work as part of a team by arriving on time, supporting other workstations, and completing closing duties, including cleaning.
Contribute to a team-oriented, energetic, and fun work atmosphere.
Comply with uniform, appearance, and operations standards, as well as federal, state, and local laws and ordinances.