Customer Service Representative

Henry County Water & Sewerage Authority•McDonough, GA

6d•$0 - $20•Hybrid

About The Position

This is a full-time position responsible for performing a wide variety of customer service functions. This role requires a set schedule of four 10-hour shifts, 7:15 AM – 6:15 PM.

Requirements

High school diploma or general education degree (GED)
One to three months related experience
Ability to add, subtract, multiply, and divide in all units of measure
Strong computer and general office skills are required
Valid Georgia driver’s license

Responsibilities

Answers a high volume of calls each day from customers and responds to questions while maintaining a “people-first” attitude, ensuring all interactions meet high standards for optimal customer experience.
Takes payments on current and past due accounts and required deposits, ensuring appropriate cash handling procedures are followed.
Processes requests to start, transfer or stop services, making other account changes as needed.
Initiates actions to resolve complaints when necessary.
Sends correspondence to customers for use in collection attempts of past-due accounts.
Examines meter reading entries for evidence of irregular conditions. Creates service orders for possible corrective action.
Marks accounts for dispute and creates service orders for investigation.
Maintains customer service files.
Processes applications for reservoir permits and other HCWA activities that are open to the public.
Assists customers in the navigation of online accounts.
Educates and advises customers on how to check for water loss that may account for high water usage.
Voids invoices and/or miscellaneous charges when appropriate.
Works with delinquent account customers to make payment arrangements for collection of past due debt.
Monitors payment arrangements on customer accounts.
Some teleworking may be required.