Customer Service Representative

The Faulkner Automotive GroupMechanicsburg, PA
Onsite

About The Position

The Faulkner Automotive Group is looking for an enthusiastic, self-motivated Customer Service Representative to join our team! Faulkner is a place you can establish a career and grow with the organization. While automotive experience is a plus, it is not required! We provide training to all our employees and offer continued growth opportunities for those that have excellent talent, energy, and ambition to succeed. Faulkner has won a combined 60+ Best Places to Work Awards. The Customer Service Representative is the “go to” person in the Collision Center for customer assistance. Customer service is our focus, so professionalism, maturity and ethical behavior are a must for this position! Become part of the Faulkner Family and join our team! About Faulkner The Faulkner Automotive Group is a family-owned and -operated automotive group serving Central and Southeastern Pennsylvania with the best vehicles and services. Our dealership group is composed of 31 dealership locations and 23 franchises, making us one of the largest family-run dealer groups in the country. Faulkner is an Equal Opportunity Employer and a Drug Free Workplace.

Requirements

  • High School Diploma or equivalent
  • Perform consistently to provide excellent customer service
  • Requires the ability to work in a team environment as well as strong oral and written communication skills
  • Ability to set appointments using an online system and understand basic technical information
  • Professionalism, maturity and ethical behavior

Nice To Haves

  • Automotive experience is a plus
  • Prior retail/receptionist or customer service experience is preferred

Responsibilities

  • Hand incoming phone calls to the Collision Center
  • Set appointments for customers
  • Update customers on repair order status
  • Process payments
  • Communicate with insurance partners
  • Handle filing duties
  • Perform light accounting functions to support the body shop

Benefits

  • Continued growth opportunities
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