Customer Service Representative-Full Time

MidwayUSA•Columbia, MO

4d•Onsite

About The Position

MidwayUSA, a leading internet retailer of Shooting, Hunting, and Outdoor products, has an opportunity for a Customer Service Representative (CSR) in their inbound call center. CSRs are the primary point of contact between customers and MidwayUSA, providing product and service information to resolve customer issues with accuracy and efficiency. The role requires individuals who are genuinely excited to help customers, possess patience, empathy, strong communication, and problem-solving skills. CSRs should be able to understand customer perspectives, advocate for them when necessary, and are confident in troubleshooting and investigating issues. Performance is evaluated based on productivity, service standards, efficiency in responding to inquiries, and maintaining high customer satisfaction.

Requirements

Must be 18 years old or older.
Must be able to work at least one weekend day.
Embraces MidwayUSA's Vision: “To be the best-run business in America, and the most successful, most respected business in our industry, for the benefit of our Customers”.
Shares MidwayUSA's Values of Honesty, Integrity, Humility, Respect for Others, Teamwork, Positive Attitude, Accountability, Stewardship and Loyalty.
Enjoys shooting, hunting, and the outdoors.
Possesses a friendly and helpful speaking voice and patient demeanor.
Demonstrates outstanding attendance and punctuality.
Has strong verbal and written communication and interpersonal skills.
Has strong computer skills.
Works well under pressure.
Has excellent time management skills and the ability to organize and manage multiple priorities.
Demonstrates strong decision-making abilities.
Must be able to work either Sunday - Thursday 8:00am - 4:30pm or Tuesday - Saturday 8:00am - 4:30pm.
Must be able to submit to a background check and drug screening post-offer.

Nice To Haves

Is a team player, willing to go above and beyond to achieve goals.
Enjoys working on a beautiful, well-maintained, state-of-the-art campus with buildings full of attractive shooting industry décor and taxidermy.
Is outgoing and loves helping and dealing with people.

Responsibilities

Serve as a primary point of contact between customers and MidwayUSA.
Provide product and services information.
Resolve customer issues with accuracy and efficiency.
Put themselves in customers' shoes and advocate for them when necessary.
Troubleshoot and investigate when they don't have enough information to resolve customer complaints.
Achieve productivity and service standards.
Respond efficiently to customer inquiries.
Maintain high customer satisfaction.