Customer Service Representative - Full-Time

United Airlines • Hawaii, HI

5d • Onsite

About The Position

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together.

As the face of our customer, here’s what you will do: Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

Requirements

• At least 18 years old
• High school diploma, GED, or equivalent
• Comfortable with computers, mobile devices, and new technologies
• Able to stand, walk, and handle baggage for an eight-hour shift
• Able to read, write and speak English fluently
• Ability to communicate with other departments and flight crews
• Must be eligible to acquire and maintain credentials vital for the position
• Must pass a background check
• Must pass a pre-placement drug screen
• Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview and assessment required to meet job qualifications
• Reliable, punctual attendance is a crucial function of the position
• Must be willing and able to work 100% on-site

Nice To Haves

• Ability to obtain required training certifications
• Successfully complete job functions, including but not limited to Ticket Counters, Gates, Baggage, and operating passenger loading bridges
• Ability to meet our uniform, and appearance standards

Responsibilities

• Interact with domestic and international customers in lobbies and at gates.
• Assist customers with ticketing and baggage.
• Greet customers as they start and end their journey.
• Provide friendly, professional, confident, and insightful service.
• Resolve customer travel issues.
• Perform safety checks.
• Operate passenger loading bridges.

Benefits

• Medical
• Dental
• Vision
• Life
• Accident & Disability
• Employee Assistance Program
• Commuter benefits
• Paid holidays
• Paid time off
• 401(k)
• Pension
• Flight privileges (subject to the respective collective bargaining agreement)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED