Customer Service Representative (Full Time)

Homes Alive Pets•Red Deer, AB

3h•Onsite

About The Position

Homes Alive Pets is seeking a Customer Service Representative to join their team. This role is the first point of contact for customers, ensuring a positive shopping experience. The company emphasizes a knowledge-over-upselling approach, focusing on understanding customer and pet needs to empower confident decisions. Their mission is to add value to every life, including guests, employees, and the community, both qualitatively and quantitatively. The Customer Service Representative will operate cash registers, handle money, provide product information, and maintain a clean and organized work environment. The ideal candidate will have excellent communication and people skills, customer service experience or a willingness to learn, and a passion for pets. Training will be provided in Calgary or Edmonton for approximately one week prior to the store's opening, with accommodations provided.

Requirements

A Positive and Hardworking Attitude.
A willingness to go the extra mile to provide customers with the best possible shopping experience.
Strong Communication Skills. Ability to clearly communicate with customers and other staff.
Resilience. Ability to remain calm and navigate through high stress situations.
Customer Service skills.
Excellent time management & attention to detail.
Excellent teamwork & collaborative abilities.
Confident & articulate communication.
Trustworthy & positive attitude.
Understanding of pet nutrition & needs.
Ability to lift 50lbs.

Nice To Haves

Experience in customer service or a willingness to learn.
A passion for pets.

Responsibilities

Serve and learn the immediate needs of customers, offering honest and sincere advice, and welcoming them to the Homes Alive community.
Operate cash registers and accurately handle cash.
Maintain stock on the shelves, communicate product details for specific sections (e.g., price tags, sales signs), and clean and face products and shelves.
Self-initiate service to co-workers and leaders to assist with projects or tasks, fostering a culture of servantship.
Complete routine tasks specified in checklists and delegated by leaders, following proper system procedures for efficiency, communication, and inventory accuracy.
Take initiative in learning and developing skills or knowledge within Homes Alive to become a servant leader.
Help customers find supplies for their pets.
Provide information about pet care and nutrition.
Assist customers at the cash register.
Ensure the store is clean and presentable.
Ensure inventory on the shelves is full and well-organized.
Interact with pets and hand out treats.